There are a range of additional health services conveniently located nearby. Clinipath Pathology and Ashton Avenue Psychology Services are located on site, and LifeCare Physiotherapy, Friendlies Chemist Claremont, Dental Quarters, SKG Radiology Nedlands, Perth Radiological Clinic Bethesda, and the Sir Charles Gairdner Hospital are located nearby.
Telephone calls from patients will not generally be put through to doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing one of our doctors, you can speak with the nurse and she will discuss your concerns with the doctor. Normally our nurses will return your call later the same day. If you have an urgent medical problem then our nurses will try to organise an urgent appointment with one of our doctors. Emails and Facsimiles are reviewed on a daily basis.
BOOKING A LONG APPOINTMENT
If you want an insurance medical, review of a complex health problem, counselling for emotional difficulties, or a second opinion, please book a longer appointment. This may involve a longer wait but your problem will get the attention it deserves. Please bring relevant letters and test results from other doctors.
Please make an appointment to see your doctor if you require a prescription or referral.
Doctors in this practice are competent at handling health problems. When necessary, they are able to draw on opinions from specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.
If English is not your first language and you would prefer an interpreter, this can be arranged at no cost via reception. Alternatively, some of the languages our doctors speak include Mandarin, Cantonese, Malay, Hokkien, Indonesian, and German.
We have a recall / reminder system. We will contact patients with clinically significant results, and advise if your doctor wishes to see you. We will also send reminders for follow-up appointments that are due, such as vaccinations, blood tests, and pap smears. We may contact you via sms, phone call, or letter. If you do not wish to be reminded, please let your Doctor know.
Our Nurses cannot interpret results & will only relay a message as stated by the Doctor. You must make an appointment with the Doctor to discuss results.
PRIVACY and PATIENT HEALTH INFORMATION
Our practice ensures patient confidentiality at all times. All patient information will be used for medical purposes only. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy. Patients are enrolled in national and state screening registers (such as bowel screening) – please advise if you wish to opt out of this process.
FEEDBACK AND COMPLAINTS
Should you wish to give the surgery any feedback or have a complaint on any aspect regarding the surgery, please address the practice manager, directly to your doctor or the Office of Health Review
www.healthreview.wa.gov.au—1800 813 583
Between 8:30am and 5.00pm:
Standard Appointment $80.00
Long Appointment $135.00
Before 8:30am and after 5.00pm, and Saturday:
Standard Appointment $85.00
Long Appointment $140.00
Please be aware we are a private billing practice so private patients will be required to pay a GAP beyond the Medicare refund. Payment is required the day of the appointment and can be made by cash, cheques, credit card or Eftpos.
It is at the discretion of the doctors to direct bill Medicare for pensioners and children up to age of 15. Health Care Card holders may be billed at a discounted rate.
Please note that a cancellation fee of $80 will be issued if 24 hours’ notice is not given.